Startup ASEAN

Company Profile AB Technet is developing an innovative cloud-based customer support system designed to streamline and enhance customer service operations. This comprehensive solution integrates multiple modules to provide a seamless and efficient experience for both customers and support teams. Key features of the system include: Incident Management: Efficiently track, manage, and resolve customer incidents with a robust incident management module. This feature ensures timely and effective handling of customer issues, improving overall satisfaction. Service Requests: Simplify the process of managing service requests with an intuitive interface that allows customers to submit and track their requests. Support teams can prioritize and address these requests efficiently. Asset Management: Keep track of company assets with a detailed asset management module. This feature helps in monitoring asset usage, maintenance schedules, and lifecycle management. Chat System: Enhance customer interactions with a real-time chat system. This module supports multilingual conversations, ensuring effective communication with a diverse customer base. AI Capabilities: Leverage advanced AI capabilities, including workflow automation, auto-response features, predictive analytics, and machine learning algorithms. These features help in automating routine tasks, providing intelligent insights, and improving decision-making. Knowledge Management: Provide customers and support teams with easy access to a comprehensive knowledge base. This module helps in quickly finding solutions to common issues, reducing resolution times. Customer Feedback: Collect and analyze customer feedback to continuously improve service quality. This feature allows for the gathering of valuable insights directly from customers. Performance Metrics: Monitor and analyze key performance indicators (KPIs) with detailed performance metrics. This module helps in assessing the effectiveness of support operations and identifying areas for improvement. Shared Inbox, Threads, and Tasks: Facilitate collaboration among support team members with a shared inbox, threaded conversations, and task management. This feature ensures that all team members are on the same page and can work together efficiently. Customer Portal: Provide customers with a self-service portal where they can access information, submit requests, and track the status of their issues. This feature empowers customers and reduces the workload on support teams. Analytics: Gain valuable insights into customer interactions and support operations with advanced analytics. This module helps in making data-driven decisions to enhance service quality. Self-Service: Enable customers to find solutions to their issues independently with a self-service module. This feature includes FAQs, tutorials, and other resources to assist customers. Routing and SLA: Ensure that customer requests are routed to the appropriate support team members and that service level agreements (SLAs) are met. This feature helps in maintaining high standards of service. Administration and Security: Manage user roles, permissions, and security settings with a comprehensive administration module. This feature ensures that the system is secure and that sensitive information is protected. Dashboard: Provide support teams with a centralized dashboard that displays key metrics, alerts, and notifications. This feature helps in monitoring the overall health of support operations. AB Technet cloud-based customer support system is designed to be a one-stop solution for all customer service needs. With its advanced features and user-friendly interface, it aims to enhance customer satisfaction, improve OPERATIONAL efficiency, and drive business success.

Overview

Website

https://www.abtechnet.com.my

Email

anbalagan@abtechnet.com.my

Founded Date

2020-10-01

Company Size

2 - 10

Company Stage

EARLY

Industry

Technology & Innovation

Technology

Fintech

Client Focus

Status

ACTIVE

Headquarter Location

Suitcase 3, Level 6, Suite 7, Pusat Perdagangan Klh, Menara Klh, Bandar Puchong Jaya